Personal details

Why are we asking you to check your personal details and add any missing items?

Making sure we have your most up-to-date details, including your email address and mobile phone number, helps us keep your account secure, allows us to identify you faster and means we can send you important updates. We never send marketing information to you by email or text message (sms) unless we have your permission.

Why do you need my email address?

It’s important that we hold an up-to-date email address for you, as it acts as your unique username for accessing the ii website. If you don’t have an email address on your account, you won’t be able to benefit from the online features of your account and will be restricted to a phone only service.

How do your email address and mobile phone number help us keep your account secure?

We are leading the way in the investment platform arena by following the approach of banks in implementing two-factor authentication at login. Your email address and mobile phone number are used to support this. You can find out more about two-factor authentication and how we use it at our security hub.

How else are your money and investments kept secure and protected at ii?

Your money and investments continue to be covered by Financial Conduct Authority (FCA) rules and protected by the Financial Services Compensation Scheme (FSCS). We also take your online security very seriously. As well as two factor authentication, you are also protected by 128-bit SSL encryption technology – the latest standard for financial transactions – to prevent anyone accessing your personal or financial details. Visit our security and protection page to learn more.