@mememe Will be interested to hear what the issues were once you’ve left as I still use them for an ISA.
I think they altered their account types in recent months, they now use these names:
Classic – minimum £500 deposit.
Platinum – minimum £50,000 deposit.
VIP – minimum £1,000,000 deposit.
For most, the Classic account is used. Platinum is the old Premium I think.
My SIPP is with Charles Stanley Direct… more for historic reasons before I knew what to look at… and now too expensive to change.
However, their customer services seem good to me.
I have ISAs with CS, AJ Bell, iWeb and Hargreaves and a non-ISA with Saxo.
I haven’t dealt with customer services enough to criticise any of them too much. I usually deal with them via secure messaging.
Certainly with SAXO, you need to call them if you have issues as their online issue reporting Ive found isn’t responsive enough.
Have you tried IG?