our help centre is unavailable
Sorry, our help centre is temporarily unavailable while we make some enhancements. Please send us a secure message or call us .
secure message for existing customers
The easiest way to contact us and ask questions about your account is to send us a secure message.
Log in to your account and go to “account > secure messages”
We take the security of your account very seriously and we will never call you to ask for either your password or your bank details. If you have any doubt as to the authenticity of any contact with us please call us direct on the number(s) above to discuss.
write to us and return forms
Call us to place trading instructions, password requests and to make changes to your account details.
From the UK: 0345 607 6001
From overseas: +44 113 346 2309
Monday - Friday: 07:45 - 17:30
Monday - Friday: 17:30 - 21:00 for international trading calls only
customer complaint handling
We are committed to providing you with the best customer experience we can. We welcome and value feedback from you - this helps us to better understand your needs and therefore improve our services.
For information on how to raise your concerns and how we handle customer complaints.
View an extract of the Regulatory Complaints Data we submit to the Financial Conduct Authority.