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When Scottish Mortgage’s Tom Slater met Jeff Bezos in Seattle recently, the Amazon CEO explained how little he cared about daily market news. Better, he said, to spend his time “living in the future… a wonderful place”.
The Amazon Echo smart speaker and Alexa, its integrated voice-activated assistant, are already everywhere. Cursory analysis might suggest the smart speaker market is therefore maturing and that the fastest revenue growth phase is behind us. According to this view, Alexa will be another contributor to a slowing top line at Amazon over the coming years.
It is exactly this narrow thinking that has led Wall Street to underestimate Amazon for the past two decades. We would not disagree that the smart speaker market is no longer of much interest but, far more importantly, Amazon has laid the foundations of a new era of computing.
Alexa’s success has created an expectation that we should be able to speak to our devices. The monitor, the keyboard and the mouse are too cumbersome for our mobile lifestyles and consumers are embracing their alternative. With 28,000 Alexa-compatible smart home devices from more than 4,500 brands, Alexa is coming to your microwave, television, car and even your bicycle. “Ambient computing” is becoming a reality.
The rise of this computing-on-the-go, where devices are in sync with our everyday activities, has been predicted for decades. Voice as the primary computing interface could reduce friction in communicating, searching and, most important to Amazon, buying stuff.
Some readers may remember paging through a multi-volume encyclopaedia or asking someone more informed to fill in knowledge gaps. Search engines made this easier, although initially they were far from reliable. We needed to choose the right keyword, then navigate pages of results hoping the right information would surface. Voice computing, on the other hand, demands a more straightforward approach – the correct answer first time.
As the pace of change in the computing era accelerates, we see new business models appearing, each with the ability to disrupt conventional methods. Voice has the potential to do that with search, whether seeking a piece of information or actively making a purchase.
Tough questions are asked of advertisers as they navigate the intersection of computing and human language. The “real estate” available to them reduces in a voice-driven economy and, naturally, what remains becomes more valuable. As Alexa improves and the product becomes more widespread, advertisers will increasingly shift their attention to voice over text search. We may be seeing this already. Growth in ad revenues from Amazon’s e-commerce business show this area becoming a lucrative income stream for the company. Product advertisers already realise the importance of being one of Alexa’s coveted answers.
Very few other companies have the infrastructure to create a product like Alexa. Amazon has more than 100 million Alexa-enabled devices in circulation, which means it is collecting data faster than rivals. Its competitive edge is increasing. Data matters because of how inadequate Alexa currently is relative to our expectations. We want to interact with “her” like a person, where as in reality “she” is a four-year-old algorithm.
Those managing the business see themselves as a four-year-old start-up. The things they need to improve are mainly engineering problems within their control. They need to refine their natural language processing and in “contextualised search” – the ability to give results based on user preferences and circumstances. According to results published in January, Alexa already boasts 80,000 skills but Amazon still needs to connect Alexa to more devices and strike more partnership deals. As the future-dwelling Mr Bezos knows, these priorities have nothing to do with current market vagaries.
Think of the potential: If this technology becomes our default assistant and the means by which we organise our households, then Amazon has just taken an important step closer to influencing the way we decide to spend our money. And crucially, it can monetise this role by selling shoes, not just advertising shoes. This is a business model edge that no others can match. No wonder Jeff was so excited.
The views expressed in this article should not be considered as advice or a recommendation to buy, sell or hold a particular investment. The article contains information and opinion on investments that does not constitute independent investment research, and is therefore not subject to the protections afforded to independent research.
Some of the views expressed are not necessarily those of Baillie Gifford. Investment markets and conditions can change rapidly, therefore the views expressed should not be taken as statements of fact nor should reliance be placed on them when making investment decisions. Baillie Gifford & Co Limited is authorised and regulated by the Financial Conduct Authority.
The Scottish Mortgage Factsheet is available here: https://www.ii.co.uk/investment-trusts/scottish-mortgage-ord/LSE:SMT
Tom joined Baillie Gifford in 2000 and became a Partner of the firm in 2012. After serving as Deputy Manager for five years, Tom was appointed Joint Manager of Scottish Mortgage Investment Trust in 2015. Tom’s investment interest is focused on high growth companies both in listed equity markets and as an investor in private companies. He graduated BSc in Computer Science with Mathematics from the University of Edinburgh in 2000.
Baillie Gifford has been managing investments since 1908. As a wholly independent partnership, with no external shareholders demanding short-term gains, we can focus on what we do best, seeking out long-term investment returns for our clients. Our investment philosophy focuses on growth, while our universe is global. Over a century of investment experience has taught us that patience is vital, and we are not interested in following fads and fashions or pursuing short-term performance. It’s a philosophy that has guided our investment strategy for over 100 years. We are the largest manager of investment trusts in the UK with a range of nine trusts.