Home >

Email address in use

Sorry, this email address is already in use

We can’t complete your request because this email address is already being used with another ii account.

Upcoming security enhancements mean that each customer logon must have a unique email address.

Individual accounts

If you already have an ii account and you are opening another account in your name only, please log in to your existing account.

Once logged in, you will be able to open a new account by using the ‘add an account’ option from the ‘account’ menu located in the top right corner.

Your newly created account will automatically be linked to your existing account so that you can manage all your accounts online using the same login details.

Joint accounts

If you want to open a Joint Trading Account and use the same email address as your existing ii account, you will need to complete a paper application form.

Please provide your existing account number when you complete your form.

Do you still have questions?

If you don't think you have another ii account, then please contact our call centre on 0345 607 6001 so that we can check this for you. We are open Monday to Friday from 7.45am to 5.30pm.