For more information about using our services
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Secure message for existing customers
The easiest way to contact us and ask questions about your account is to send us a secure message.
Log in to your account and go to “account > secure messages”
We take the security of your account very seriously and we will never call you to ask for either your password or your bank details. If you have any doubt as to the authenticity of any contact with us please call us direct on the number(s) above to discuss.
Write to us and return forms
Please note due to ongoing coronavirus precautions, we have moved most of our staff to remote working, so there will be delays in processing any correspondence received in the post.
Hold an account with us?
If you are a trading customer please send a secure message rather than email. The contact us form should only be used if you are required to send us proof of identification or a bank statement.
Don't hold an account with us?
If you are a free user of our site we will usually respond within 10 days. If you are thinking of becoming one of our customers please do get in touch using our contact us form.
Customer complaint handling
We are committed to providing you with the best customer experience we can. We welcome and value feedback from you - this helps us to better understand your needs and therefore improve our services.
For information on how to raise your concerns and how we handle customer complaints. View an extract of the Regulatory Complaints Data we submit to the Financial Conduct Authority.