Answers to common questions
Our help centre has some of our commonly asked questions about accessing and managing your account, transferring, adding cash and trading.
Send us a message
If your question isn’t urgent and you have an ISA, SIPP or Trading Account you can log in and send us a secure message.
Contact us by phone
If you do need to speak with us, our UK-based contact centre team is available Monday to Friday (excluding UK bank holidays).
Write to us and return forms
Interactive Investor, Exchange Court, Duncombe Street, Leeds LS1 4AX
Following the latest government guidance, most of our staff are now working remotely, so there will be delays in processing any correspondence received by post.
We take the security of your account very seriously and we will never call you to ask for either your password or your bank details. If you have any doubt as to the authenticity of any contact with us please call us direct on the number(s) above to discuss.
Customer complaint handling
We are committed to providing you with the best customer experience we can. We welcome and value feedback from you - this helps us to better understand your needs and therefore improve our services.
For information on how to raise your concerns and how we handle customer complaints. View an extract of the Regulatory Complaints Data we submit to the Financial Conduct Authority.