Write to us and return forms
interactive investor, 2nd floor, One Embankment, Neville Street, Leeds, LS1 4DW.
Following the latest government guidance, most of our staff are now working remotely, so there will be delays in processing any correspondence received by post.
We take the security of your account very seriously and we will never call you to ask for either your password or your bank details. If you have any doubt as to the authenticity of any contact with us please call us direct on the number(s) above to discuss.
Customer complaint handling
We are committed to providing you with the best customer experience we can. We welcome and value feedback from you - this helps us to better understand your needs and therefore improve our services.
For information on how to raise your concerns and how we handle customer complaints. View an extract of the Regulatory Complaints Data we submit to the Financial Conduct Authority.