Home >

Verification of Identity

Verification of Identity (VOI)

Download the Verification of Identity form

If you are in the process of opening your account or we’ve asked you to help us verify your identity, please download, complete and return the form below.


Why do I need to fill out a Verification of Identity (VOI) form?

Like all banks and investment companies, we need to carry out customer due diligence in line with legal and regulatory requirements. 

In practice, this means obtaining a customer’s name and photograph on an official independent document that confirms your identity, residential address and date of birth.

That’s why we ask customers to complete our Verification of Identity (VOI) form.  

What forms of ID do you accept?

We need to check your identity and your address. 

There are two ways to do this:

Option A – Photocard driving licence
Send us a photocopy of your current photocard driving licence, which confirms both your identity and address.


Option B – Proof of identity and proof of address
Send us photocopies of 1) proof of identity and 2) proof of address. 

You can find details on what documents we accept on the VOI form. The address on your ID document(s) must match the one we have on record. Please don’t send in original document(s).

What if my ID documents aren’t in English?

All the details on your ID documents should be in English.

If a document is not in English, please include both a photocopy of the original document as well as a verified translation.

Where do I send my VOI form and ID document(s)?

Please send your completed form along with photocopies of your ID document(s) to:

Customer Accounts Team
Interactive Investor
Exchange Court
Duncombe Street

Still have questions?

If you have any other questions about the VOI process, please call our customer service team on 0345 607 6001