Verification of identity (VOI)

Like all banks and investment companies, we’re required by law to carry out some simple checks to confirm our customers’ identity. This means we’ll need to see an official document with your name, photo, date of birth, and home address. We will use these documents to verify the details on your account match those on the documents.

We won't need original documents. You can just send us a copy or an electronic document.

• Option A – UK photocard driving licence
  You can send us a copy of your current photocard driving licence, which confirms both your identity and address.
• Option B – Proof of identity & proof of address
  You can send us a copies of separate documents, one that verify your identity and another to verify your address. 

A full list of accepted documents is on page 2 of the Verification of identity form.

If you don't have English documents, please send us a copy of the original document and verified translation of the document.

You can return the form and your supporting documents by sending us a secure message from your account.