Trouble logging in

Q: What to do if your account is locked

If you enter an incorrect password 10 times, your account will be locked. If the login page states that your account is now locked, you will receive an email with a link to unlock your account. Alternatively, you can call our customer service team on 0345 607 6001. We will take you through some security questions to unlock the account for you.

If you are having trouble logging into your account, please check that you have entered your email and password correctly.

Password

Login passwords are case sensitive. Passwords need to be between 8 and 50 characters long and include at least 1 upper case character, 1 lower case character and 1 digit. The special characters £ and & not permitted.

If you have forgotten your password:

Enter your email into your login page. Then click continue.
Click the Forgotten your password? link.
Your email address will be prefilled click continue to request a password reset email.
You will then receive an email from interactive investor.
Click on the link within the email and create a new password for your account.

How to reset your password and view your username

What to do if your account is locked