How we protect you
How we help keep your account secure
Security isn’t just a feature - it’s foundational. Learn about some of the ways we help protect your account and information so you can invest with peace of mind.
Scam alert
⚠ Investment scams using social media and WhatsApp are on the rise. Learn how to protect yourself from investment scams.
Encryption and security checks
The ii platform uses encryption, security checks, and 24/7 monitoring to help protect your account and information with regular identity verification to add an extra layer of protection against unauthorised access.
Privacy and security training
The people who handle your information receive regular privacy and security training, so they can respond to emerging threats, follow security best practice and handle your information safely.
Robust processes
Security is built into the way we manage your account. We have controls and checks in place across key processes, from managing your personal details to making payments and withdrawals. These help make sure requests are genuine and your assets stay protected.
Our security standards and commitments
Information security controls
We’re accredited to ISO27001, the international standard for information security. With systems, controls and processes that meet a strict global standard, you can rest easy knowing that your information is secured. Learn more about the ISO/IEC 27001 standard.
Pension scam prevention
We have taken The Pensions Regulator's pledge to help protect you from pension scams. We’ll help you stay alert, share trusted guidance, and make sure our teams are trained to spot risks and act quickly. Learn more about our pledge.
Biometric login
Authenticate your logins conveniently and securely with biometrics using your device’s fingerprint or facial recognition feature.
Privacy mode
Hide sensitive information like your portfolio values in your account so you can use our app with confidence in public.
Session timeout
Control when you’re logged out automatically - when you switch apps or after a set period of inactivity.
How your assets are protected
Your investments are held separately from ii’s own assets, helping protect them if ii were to fail. Cash is held as client money under FCA rules and held with banks covered by the FSCS deposit protection scheme.
Your investments are registered in the name of our nominee company or another approved custodian and held on trust for you as the beneficial owner.
Account security FAQs
Contact our Customer Support team as soon as possible. They can review the trade and, if you’re concerned that someone has accessed your account, block further trading while they investigate.
Yes. Your account is still protected, even when you are not asked to enter a two-factor authentication (2FA) code.
Each time you log in, we run security checks in the background. If everything looks as expected, you can sign in using your email address and password. If we need to make sure it’s really you, we’ll send a one-time security code to your registered mobile number.
You can’t choose to receive a security code every time you log in, but our security checks are always working in the background.
When you invest through interactive investor, your investments are held separately from ii’s own assets. They are registered in the name of ii’s nominee company, or another appointed custodian, which helps protect them from ii’s creditors if the firm became insolvent.
Cash held with ii is treated as client money under FCA rules and kept in designated client money accounts with a range of banks covered by the FSCS deposit protection scheme.
Where investments are held overseas, local laws, regulations and market practices may apply. As a result, the protections available in relation to those investments may differ from those that apply in the UK. Further information can be found in our Terms of Service.
Contact our Customer Support team as soon as possible. We can help secure your account by temporarily blocking further activity while we look into what has happened.
Once you’ve let us know, you should change your ii password. You should also change the password for your email account and anywhere else you’ve used the same password.
If you think your personal information has been compromised or you have been the victim of a scam, you can report it to Report Fraud online or by calling 0300 123 2040.
More support to help you stay safe
Citizens advice
Think you’re being scammed? Citizens Advice offers an online tool to help you check if it’s is a scam. They can also give you advice on what to do next.
Take Five To Stop Fraud
Take Five to Stop Fraud offers straight-forward advice to help everyone in the UK protect themselves against financial fraud.
FCA Firm Checker
It’s hard to know if an investment or pension opportunity is legitimate. You can use the FCA Firm Checker to find out if the firm or person you’re dealing with is authorised.
Get Safe Online
Want to get on top of online safety? Get Safe Online is the UK’s leading internet safety website who provides unbiased, factual and easy-to-understand information about online safety.
Worried about a scam or suspicious contact?
If you’re worried your account may be compromised, let us know straight away. If you think you’ve been scammed, report it to Report Fraud on 0300 123 2040 or on their website.