We've decided to withdraw our services to US residents. Below you'll find answers to some frequently asked questions about what this means for you.
Providing services to US residents involves significant regulatory and administrative obligations. Given the very small number of customers affected, continuing to meet these requirements is not sustainable. We understand this may be disappointing and sincerely apologise for any inconvenience this may cause.
Key dates: We're writing to affected customers from 11 November 2025 explaining the decisions and the options available. You'll have 60 days from the date of the communication to make arrangements and complete your account closure. If no action is taken before the deadline date stated on your letter, we will begin to restrict our services.
As part of our service, we will facilitate any combination of the options shown below. The options will need to be carefully considered.
You can log in to access your online account. If you are having trouble logging into your account, you can contact us for assistance.
Occasionally, some assets can't be sold or transferred and therefore can't be valued. In that case, those assets will need to remain in the account until they are resolved or delisted.
Important: Trading accounts which have no cash and only assets with no value are not charged a subscription fee. Please bear in mind that if any assets do return to value, subscription fees may then resume in line with the terms of the account.
You can withdraw cash in any supported currency, once we’ve verified your bank details for that currency.
Once your bank details have been verified, you can request GBP, EUR, USD or CAD withdrawals through your online account.
For withdrawals in other currencies, or support in adding a non-GBP bank account, please contact us.
We do not charge exit fees for transferring to another provider, or for cash withdrawals.
If you need to sell your holdings or convert your currency before transferring or withdrawing, our standard charges will apply.
If you no longer reside in the US, please update your address online. You can do this on the contact details page in your account.
Once updated, we will attempt to verify your identity electronically at the address provided, if this is not possible, we will contact you to complete a Verification of identity form.
We will withdraw those funds into your nominated bank account. You can add or modify your nominated bank account online.
If you don't have a nominated bank account, we will try to send you a cheque. Please make sure your address is up to date by checking your contact details in your account.
If no action is taken before the deadline, we reserve the right to restrict access to our services and apply additional fees to cover our costs.
Most UK investment platforms don't accept US residents due to regulatory and tax complexities. You might consider looking for a Local US platform or a US broker operating in the UK.
Important information: we have not arranged any agreements or partnerships with any firms and are not recommending or endorsing them. The suggestion provided is for information only, and is based on our understanding that they may accept US residents. The information should not be taken as personal advice. Before making any decision, you should check how their services, features, and costs compare to what we currently provide, and ensure they meet your personal needs and regulatory obligations.
You may also have a Stocks and Shares ISA, Junior ISA or ii SIPP with us, we will be in touch shortly about these accounts.
The deadline for the closure of your account will be stated on the letter you receive from us. After this date, access to our services will begin to be restricted, although you’ll still be able to sell any assets that hold value.
If you need any help taking up any of the options ahead of this deadline, you can contact us for support.
If no action is taken, or in progress, we reserve the right to sell your holdings and return the cash to you.
Once your account is empty, you can close the account by logging into your account and go to Profile > Manage profile > Account closure.
You can log in to access your online account. If you are having trouble logging into your account, you can contact us for assistance.
You'll need to move your assets to another pension provider. Please contact your new provider to start the transfer process with them. They will then contact us to arrange everything for you.
Please note, most UK investment platforms do not accept US residents due to regulatory and tax complexities. You may wish to consider looking for a US broker operating in the UK.
We strongly recommend you seek financial advice or speak with Pension Wise who are part of the government’s MoneyHelper service, offering free and impartial pension guidance.
Important information: We have not arranged any agreements or partnerships with any firms and are not recommending or endorsing them. The suggestion provided is for information only, based on our understanding that they may accept US residents. The information should not be taken as personal advice. Before making any decision, you should check how their services, features, and costs compare to what we currently provide, and ensure they meet your personal needs and regulatory obligations.
We do not charge fees for transferring to another provider.
Occasionally, some assets can't be sold or transferred and therefore can't be valued. In that case, those assets will need to remain in the account until they are resolved or delisted.
If you no longer reside in the US, please update your address online. You can do this on the contact details page in your account.
Once updated, we will attempt to verify your identity electronically at the address provided, if this is not possible, we will contact you to complete a Verification of identity form.
We'll transfer these to your new provider.
If you've taken no action or been unable to find a new provider by the deadline date, then your pension will remain with ii. However, we reserve the right to restrict access to our services and apply additional fees to cover our costs.
Restrictions to consider:
| ✗ | You'll be unable to make contributions to or purchase additional shares in your SIPP |
| ✗ | You'll be unable to transfer any cash and/or stock into your SIPP from other providers |
| ✔ | You'll continue to be able to sell or transfer out any stock already held in your SIPP |
| ✔ | You'll continue to be charged as normal for maintaining a SIPP with ii, in line with our rates and charges. |