When you close your ii account

Online access is only available to customers who have at least one open account. Once a customer closes their last account, they will receive additional correspondence by post.

To have online access, you need to have an open ii account. If you would like to open a new account, you can do that here. 

You have six weeks to download your documents before we will remove your online access.

If you have documents which you need after we have removed your online access, you can call the contact centre on 0345 607 6001 and a member of staff can print your documents and send them to you by post.

You will need to let us know if you move otherwise you won’t receive important documents related to your account. Please call our contact centre and they will be able to update your postal address.

We will send you any important tax documents related to your closed account by post. If you don’t receive these around the time of tax-year end, please contact us. 

We will send you your PSCD documents by post when they are produced. If you don’t receive your PSCD document in the post, please contact us.

Non-UK or foreign quotes are only available to customers with at least one open account. Once you close your account, you won’t be able to get quotes anymore as you will not be an ii customer.