Welcome to interactive investor
We’re happy to have you. Get to know interactive investor and continue building a successful future with our support.
Important information: As investment values can go down as well as up, you may not get back all of the money you invest. If you're unsure about investing, please speak to an authorised financial adviser.
Getting to know us
At interactive investor – or simply just ii – we strive to help people achieve their financial goals. Over the last 30 years, we’ve welcomed over 450,000 customers, with £70 billion of assets under administration.
Our focus is on providing our customers with great value, choice and service. It’s why we offer one of the widest ranges of investments on the market, so whatever type of investor you are, there’s a solution to suit you.
Links to help you get started
Preparing for your move to ii
Preparing for your move to ii
The move to ii will happen on the weekend of the 5 and 6 of July 2025. We’ll be in touch when your ii account is ready to use. Then you can jump in and start exploring the features and benefits on offer.
Your move means your contract will transfer from Jarvis to ii. Your terms and conditions will also change.
Our terms and conditions, prices and Privacy Policy will apply from 7 July 2025. Your rights under data laws will not be affected.
If you haven’t done so already, please add a current email address to your Jarvis account. This will be your username for accessing the ii website.
You'll need this to set up a password to access your ii account. You will still be able to use your account via telephone, but you won’t be able to take advantage of the many online benefits available.
Joint Trading Account customers will need a unique email address for both people.
Your money is safe
ii is authorised and regulated by the Financial Conduct Authority. Rest assured, your money and investments will continue to be protected by the Financial Services Compensation Scheme.
When it comes to your account, our mobile app and website use the latest technology to keep you and your money safe.
Building your financial future with ii
Effortless investing starts here
When you move to ii, you gain access to a streamlined investment platform. Easily manage your portfolio from our website and mobile app. And with free regular investing, you can even invest monthly and pay no trading fees.
Enjoy more choice and flexibility
Grow your portfolio with one of the widest ranges of investments on the market. If you need inspiration, our exclusive research tools and expert insights can help you decide where to start.
Lean on our UK-based support
Our award-winning Customer Service team is on hand throughout your move to ensure a seamless transition. We’re here to answer any questions, big or small.
Helen knows we're here when she needs us
“I wanted the confidence to know there was someone on the end of the phone. If I am struggling, I can pick up that phone and my query is dealt with straight away.”
We’re proud to help Helen become a more confident investor. Hear why she joined over 450,000 investors taking greater control of their financial future with ii.
Sign up for the ii newsletter
The markets move fast. You can move faster. Stay up to date on all the market news with impartial, expert content from ii's award-winning investment journalists. The newsletter is free and you can change your preferences at any time.
FAQs
interactive investor - or simply just ii - is the UK’s leading flat-fee investment platform, with over 450,000 customers and £70 billion of assets under administration. Our award-winning reputation is built on our amazing value, choice and service.
If you haven't done so already, one thing to do now is to make sure you have added an email to your Jarvis account details. This way, you can access your ii account online or through the ii app when you move later this summer. You should also add a phone number, as we'll use this to help you set up your password.
When you add your email address or amend any other details on your Jarvis account, these can take up to 24 hours to update, so please wait for this before attempting to set up your ii account.
Other than that, you can continue operating your Jarvis account(s) as normal. Jarvis will keep you updated about the move to ii over the coming weeks.
Yes, you could transfer your account to ii now. But doing so ahead of the move date will mean you won't benefit from your account documents being moved over to your new account, as well as any other relevant introductory services. Please also check with your current provider for any relevant exit fees.
If you already have an ii account, we will link your Jarvis accounts to your existing ii account as part of the move wherever possible. You will have just one login and pay one service plan fee afterwards.
If you don't do anything and your account is eligible for transfer, you will be transferred across to the ii platform in the summer. Further details will be sent to you over the coming weeks.
You can continue to operate your account(s) with Jarvis as normal. We will provide further details on your move closer to the time.
When you move to ii, we will carry over five years’ worth of your statements and other account documents from your Jarvis account. You will be able to view these documents through our website.
Both Jarvis and ii are authorised and regulated by the Financial Conduct Authority. This means that your money and investments with Jarvis are covered by the Financial Services Compensation Scheme (FSCS) now, and will continue to be covered by the FSCS when your account is moved to ii.
The SMS you received on Sunday 15 June was sent from ii. This message was sent in error, and we apologise for any confusion this may have caused.
This doesn’t affect the move to ii and this will still be happening as normal on the weekend of 5 and 6 July.
You do not need to do anything off the back of this SMS.
Yes, this was a follow-up email sent by ii and that is an official ii email address.
Yes, your personal data is safe.
The SMS you may have received on Sunday 15 June was from ii, and your personal information has not been compromised as a result of this.
If you've submitted an instruction to close your account, rest assured this will be dealt with as soon as possible. We apologise for any confusion the SMS may have caused.
If you've arranged to transfer your account to a different broker, it may be that your new broker has not contacted us yet to let us know.
Jarvis will contact you over the coming weeks with more information about the move. If you have questions in the meantime, please either contact Jarvis or keep an eye on this webpage as we update it with further details.
We're here to help
Our UK-based Customer Service team is on hand to support you Monday to Friday (excluding UK bank holidays), from 7:45am – 5:30pm on 0345 646 2370.
